Privacy Policy

Contact Information of the Data Controller

For any questions related to the processing of personal data, please contact us at:
E-mail: info@nordcasa.lv

Legal address: Zvirgzdu iela 8, Tukums, Tukums Municipality, LV-3101, Latvia
Actual address: Dārzciema iela 91, Riga, LV-1073, Latvia
Phone: +371 25755739

Data Controller

Your personal data is processed by SIA RAECO (hereinafter – the Controller),
Registration No. 40103395036,
Legal address: Zvirgzdu iela 8, Tukums, Tukums Municipality, LV-3101, Latvia.

The Controller independently determines the purposes and means of personal data processing for business, administrative, financial, marketing, personnel, sales, service provision, supplier, customer, and partner relationship management.

The Controller is independently responsible for processing personal data for its own purposes, including fulfillment of contractual obligations and retail activities.

Purposes of Personal Data Processing

1. Provision of Services and Sale of Goods (In-Store and Online)

Personal data is processed to:

  • Identify the customer

  • Provide customer service

  • Conclude purchase and distance contracts

  • Deliver goods

  • Administer payments

We may contact you using the contact details you provide (phone, e-mail, postal address, SMS notifications) to inform you about order progress.

Legal basis:

  • GDPR Article 6(1)(b) – performance of a contract

  • GDPR Article 6(1)(f) – legitimate interest (service improvement)

  • GDPR Article 6(1)(c) – compliance with legal obligations (accounting, taxation, contract fulfillment)

Accounting data is stored for 5 years, or up to 10 years in case of unresolved obligations.

2. After-Sales Service (Warranty & Post-Warranty)

Personal data is processed for:

  • Warranty and post-warranty repairs

  • Preventive maintenance

  • On-site service visits

  • Installation and delivery coordination

  • Rental contract administration

Service documentation is maintained manually or digitally.

Legal basis:

  • GDPR Article 6(1)(b) – contract performance

  • GDPR Article 6(1)(c) – legal obligation (Consumer Rights Protection Law)

Repair documentation is stored for 2–5 years, service contracts with legal entities for 10 years.

3. Financial, Accounting, and Personnel Records

Data is processed for:

  • Accounting and tax compliance

  • Resource planning

  • Payroll and employment administration

  • Payment and debt management

Legal basis:

  • GDPR Article 6(1)(c) – legal obligation (Accounting Law, Labor Law, tax regulations)

Data is stored for 5–10 years, depending on legal requirements.

4. Administrative & Legal Case Management

Personal data is processed for correspondence handling, document management, contract execution, and legal compliance.

Legal basis:

  • GDPR Article 6(1)(c) – legal obligation

  • GDPR Article 6(1)(f) – legitimate interests

Data is stored for up to 10 years.

5. Personnel Management

Processed for:

  • HR administration

  • Employee development

  • Compensation and motivation systems

  • Whistleblowing procedures

Legal basis:

  • GDPR Article 6(1)(c) – legal obligation

  • GDPR Article 6(1)(a) – consent

Data retention: 1–75 years, depending on legal requirements.
Recruitment documents without employment are stored for 4 months.

6. Video Surveillance

Video surveillance is used to ensure:

  • Property and personal safety

  • Theft and fraud prevention

  • Identification of criminal activities

Legal basis:

  • GDPR Article 6(1)(f) – legitimate interests

Video recordings are stored for up to 30 days, unless required longer due to incidents or legal requests.

7. Website Functionality & Cookies

Personal data is processed to:

  • Ensure website functionality

  • Analyze visitor behavior

  • Improve content and user experience

Legal basis:

  • GDPR Article 6(1)(a) and (f) – consent and legitimate interest

More information is available in our Cookie Policy.

8. Marketing Communications

Used to inform you about products, services, and promotions.

Legal basis:

  • GDPR Article 6(1)(a) – consent

You may unsubscribe at any time:

  • By emailing info@nordcasa.lv

  • Via the unsubscribe link in marketing emails

  • By adjusting profile settings on the website

How We Obtain Your Personal Data

We collect personal data:

  • Directly from you when purchasing goods or services

  • When visiting our showroom or warehouse

  • Through video surveillance

  • Via website cookies and communication channels

Providing data is necessary to deliver services and fulfill legal obligations.

Data Recipients

Personal data is not disclosed to third parties except:

  • Service providers necessary for contract fulfillment (banks, auditors, couriers)

  • Authorities upon lawful request

  • To protect the Controller’s legitimate interests

Personal data is not transferred outside the EU/EEA unless required for service provision, with appropriate safeguards in place.

Automated decision-making is not used.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Data portability

Requests can be submitted:

  • In writing at the Controller’s legal or actual address

  • Electronically with a secure electronic signature

If unresolved, you may contact the Data State Inspectorate:
https://www.dvi.gov.lv

Consent Withdrawal

You may withdraw consent at any time by notifying us via e-mail. Withdrawal does not affect processing carried out prior to withdrawal or processing based on other legal grounds.

Other Provisions

Our website may contain links to third-party websites with their own privacy policies, for which we are not responsible.

This Privacy Policy may be updated periodically. The latest version is always available on our website.