Terms and Conditions

These e-commerce platform Terms & Conditions explain how you may use this website (hereinafter – the “Website”) and the e-commerce services integrated within it. By using this Website, you agree to the processing of your personal information as described in the Privacy Policy (link), and you accept the Terms & Conditions set out below. By placing an order on the Website, you also agree to the Product Warranty & Returns Policy (link).

1. SUBJECT OF THE AGREEMENT

1.1. Seller

The Seller and owner of the Website and related rights is Raeco SIA (also referred to as SIA “RAECO”),
Registration No.: 40103395036
VAT No.: LV40103395036
Legal address: Zvirgzdu iela 8, Tukums, Tukums Municipality, LV-3101, Latvia
Actual address: Dārzciema iela 91, Riga, LV-1073, Latvia
E-mail: info@nordcasa.lv
Phone: +371 25755739

Within the scope of its business activity and under this distance contract (hereinafter – the “Agreement”), the Seller offers and sells goods to the Buyer.

1.2. Buyer / Consumer and Buyer / Business

  • A Buyer/Consumer is a natural person purchasing goods for personal, family, or household purposes not related to business or professional activity.

  • A Buyer/Business is a natural or legal person purchasing goods or services for business or professional purposes.

The Seller is not obliged to provide Buyer/Business customers with consumer rights granted under the Latvian Consumer Rights Protection Law.

1.3. Binding document

These Terms form a legally binding document defining the rights, obligations, and liability of the Buyer and the Seller, as well as other conditions related to purchasing goods via the Website.

1.4. When the agreement is concluded

The Agreement is considered concluded when the Buyer has reviewed these Terms, placed an order, and paid for the Goods in accordance with these Terms. If the order is not paid, the Agreement is not considered concluded.

1.5. Amendments

The Seller may amend these Terms unilaterally. The Terms in force at the moment of ordering apply to the Buyer’s purchase. Amendments take effect upon publication on the Website and apply only to orders placed after the amendments are published. The Seller may inform the Buyer about changes (e.g., by e-mail and/or through the Buyer’s account and/or by posting on the Website). Continued use of the Website after publication of amendments is considered acceptance of all changes.

1.6. Restriction of access

The Seller may, without prior notice, restrict the Buyer’s access to Website services or cancel the Buyer’s registration if the Seller believes the Buyer may be violating these Terms, attempting to harm the Seller, the Website’s operation or security, or third parties.

1.7. Buyer’s confirmation

By placing an order, the Buyer confirms that they have read, understood, and fully accepted these Terms. The Buyer undertakes to review the Terms each time they purchase on the Website. The Buyer may not order goods if they have not read or do not agree to these Terms.

2. REGISTRATION

2.1. Registration is not mandatory

Registration is not required to use the Website or purchase goods. However, for a more complete shopping experience, the Buyer is encouraged to register and create a personal account (“Register”).

2.2. Privacy policy

Before registering, the Buyer must read the Privacy Policy. Upon registration, it is considered that the Buyer has read and accepted the Privacy Policy. The Buyer must update their profile if key personal data changes (surname, address, e-mail, phone, etc.). The Buyer is fully responsible for consequences caused by failure to update information (e.g., delivery to the wrong person).

2.3. Registration data

The Buyer registers by completing the registration form and providing required information (“Registration Data”). The Buyer is responsible for the correctness of Registration Data, for keeping it confidential, and for updating it.

2.4. Account security

The Buyer is responsible for all actions performed using their account and for keeping login credentials confidential. If a third party uses the Buyer’s access data, the Seller considers that person the Buyer. If there is a risk that access data has been compromised, the Buyer must immediately change their login details or delete the account.

2.5. Data protection measures

The Seller processes personal data in accordance with Latvian legislation and uses organizational and technical measures to protect personal data against accidental disclosure, alteration, or unlawful processing.

2.6. Purpose of data use

Personal data may be used to identify the Buyer and the recipient, process orders, issue accounting documents, refund overpayments and returned goods, provide warranty service, administer debts, fulfill contractual obligations, and enable other Website services. Direct marketing is performed only with the Buyer’s consent.

2.7. Marketing consent

During registration, the Buyer may choose whether to receive notifications and offers from the Seller or partners. If the Buyer opts out, the Seller will not send promotional messages, except messages necessary to fulfill the Buyer’s order.

2.8. Data sharing with partners

Personal data may be used by the Seller and its partners for Website administration, delivery, and other order-related services. The Seller confirms it will not disclose personal data to third parties except in cases required by Latvian law.

2.9.–2.10. Data retention

Personal data is stored no longer than necessary for processing purposes, legal obligations, or the Seller’s legitimate interests (e.g., limitation periods). The Buyer’s account data may be stored up to 10 years from the last purchase or until the Buyer requests deletion / deletes the account.

3. ORDERING GOODS

3.1. How to order

To purchase goods, the Buyer places an order on the Website by completing the electronic order form (shopping cart) and submitting it to the Seller (“Confirm Order”).

3.2.–3.3. Buyer’s confirmation and payment obligation

By placing an order, the Buyer confirms the selected goods and agrees to pay the price and accept delivery.

3.4. Required order information

When placing an order, the Buyer must provide: name, surname, phone number, e-mail address, and delivery address. This data is processed for order handling and invoicing. The legal basis is contract performance.

3.5. Product suitability

By placing an order, the Buyer confirms they have reviewed the product specification and that it meets their needs. The Seller is not responsible if the delivered goods do not meet the Buyer’s expectations or are incompatible with other items owned by the Buyer.

3.6. Order binding effect

Once the order is created and submitted, it becomes binding on the Buyer. The Website sends an order confirmation e-mail. After payment, the Buyer may not cancel or change the order without a separate agreement with the Seller.

4. PRICE, DELIVERY COSTS & PAYMENT

(Delivery information: link)

4.1. Prices

All prices on the Website are shown in EUR, including VAT. The Buyer purchases goods at the price valid at the time of ordering. If the Buyer does not accept the stated price, they cannot proceed with the purchase.

4.2. Delivery costs

Delivery costs within Latvia are calculated individually based on the distance from Riga (kilometers). Delivery outside Latvia is calculated individually. Delivery costs are shown during checkout and confirmed before the order is submitted.

4.3. Payment methods

The Buyer pays at the moment of ordering using one of the payment methods available on the Website.

4.4. When the order becomes binding on the Seller

4.4.1. Online payments: once the payment is successfully completed online and the Buyer receives the confirmation e-mail. The Seller may delay processing until the payment is actually received in the Seller’s bank account and will inform the Buyer.
4.4.2. Bank transfer: the Buyer receives an invoice. The order becomes binding on the Seller once payment is received. The invoice must be paid within 3 business days, unless stated otherwise. If not paid, the Buyer is deemed to have withdrawn the order.
4.4.3. ESTO financing/installments: once the payment/approval process is successfully completed and the Buyer receives the confirmation e-mail. If the Buyer chooses an ESTO payment method, the Buyer agrees that the information required for financing is received and processed by ESTO LV AS under ESTO terms. In this process, ESTO LV AS is the data controller; Raeco SIA does not receive or process the Buyer’s personal data within the loan application process.

4.5. Electronic invoices

The Buyer agrees to receive invoices and/or delivery notes electronically. An electronic invoice (“e-invoice”) is considered delivered when sent from info@nordcasa.lv. Electronic documents are valid without signatures.

4.6. Legal compliance and fraud prevention

During order processing, the Seller may carry out actions required by law (incl. AML/CFT regulations) to verify the origin of funds. Personal data may also be processed to detect and prevent fraud. The legal basis is the Seller’s legitimate interest in protecting the Seller and customers.

4.7. Transfer of ownership

Ownership of the goods transfers to the Buyer when the goods are paid in full and delivered.

5. DELIVERY

5.1. Delivery options

When ordering, the Buyer may choose:

5.1.1. Self-pickup (free): Dārzciema iela 91, Riga, LV-1073, Latvia.
5.1.2. Courier delivery: delivery services provided via partner courier companies. At the Buyer’s request, Buyer data may be transferred to courier providers acting as independent data controllers. Raeco SIA is not responsible for processing performed by other controllers.

5.2.–5.4. Order fulfillment and shortages

Delivery methods are shown after the Buyer enters the delivery address. The Seller aims to fulfill the order fully. If goods are delivered in a smaller quantity than paid for, the Seller refunds the difference.

5.5. Recipient and identification

Goods are delivered to the address stated in the order and must be received by the person indicated. If another person at the same address receives the goods, it is considered that the indicated recipient received them. The Buyer must ensure the recipient is available, can present identification, accepts the goods without delay, and signs delivery documents / confirms in the courier terminal.

5.6.–5.7. Failed delivery due to Buyer’s fault

If delivery is not possible due to the Buyer’s fault (incorrect address, recipient not available, no access, etc.), delivery may be repeated, and the goods cost may be refunded excluding delivery costs and excluding damages caused during return.

5.8. Delivery time

The Seller delivers within the timeframe shown on the Website before ordering, or within the selected timeframe if multiple options exist. If multiple goods are ordered, they may be delivered together unless the Buyer requests separate delivery. If delays occur due to unforeseen circumstances outside the Seller’s control, the Seller may contact the Buyer to agree a new delivery time.

5.9. Inspection upon receipt

Immediately after receiving goods, the Buyer must check them. If packaging is damaged, goods are late, quantity is incorrect, or quality issues are visible, the Buyer must note this in the courier terminal or delivery documents and notify the Seller within 3 business days. If the Buyer confirms receipt without notes, the order is considered delivered correctly.

5.10. Communication

The Buyer may communicate via their account or by e-mail to info@nordcasa.lv. The Seller reviews the report within 3 business days and contacts the Buyer to resolve the situation.

6. PRODUCT QUALITY & WARRANTY

6.1.–6.3. Product information and warranty

Product characteristics are stated in product descriptions. More information is available by phone or e-mail (+371 25755739, info@nordcasa.lv). Goods with expiry dates are delivered so they can be used until expiry.

Goods include the manufacturer’s warranty. Where no separate quality warranty is issued, consumers receive the statutory 2-year warranty from the purchase date. The Seller may also provide additional warranties for certain products.

6.4. Service center

For goods manufactured by the Seller and/or goods serviced directly by the Seller, warranty service is provided at:
Valmieras iela 2, Riga, LV-1009, Latvia (working days 09:00–17:00, phone +371 25755739)

6.5. Damaged goods

If the Buyer receives damaged goods, the Buyer must contact the Seller by phone/e-mail or visit in person at Dārzciema iela 91, Riga, to resolve the matter according to these Terms and the Seller’s warranty procedures.

7. RIGHT OF WITHDRAWAL & RETURNS

7.1. 14-day withdrawal

Consumers who purchase goods online have the right to withdraw from the contract within 14 days from delivery/receipt (or from the last delivery if delivered in parts), in accordance with Latvian Cabinet Regulation No. 255 “Regulations on Distance Contracts”.

7.2. How to withdraw

The Buyer/Consumer must notify the Seller by e-mail info@nordcasa.lv or via the personal account on the Website, clearly stating the intent to withdraw. The Buyer must provide a proof of purchase (invoice/receipt).

7.3.–7.6. Return costs and delivery fees

When exercising withdrawal rights, the Buyer covers costs specified in the Consumer Rights Protection Law and Cabinet Regulation No. 255. The goods must be delivered to:
Valmieras iela 2, Riga, LV-1009, Latvia within 14 days of notifying withdrawal.
The Buyer is responsible for proper packaging. Return shipping costs are borne by the Buyer. Delivery fees paid for the original order are not refunded.

7.7.–7.11. Condition, value reduction, refunds

The Buyer is responsible for maintaining the goods’ quality and safety during the withdrawal period and for any loss of value due to use beyond what is necessary to inspect the goods. Refunds are made within 14 days after withdrawal notice or after return of goods, using the same payment method unless agreed otherwise. The Seller is not in breach if a refund cannot be made due to the Buyer’s fault (late return, incorrect data, etc.).

7.12. Exceptions

The withdrawal right does not apply to goods that cannot be returned due to their nature, goods that deteriorate quickly, damaged goods after delivery due to the Buyer’s fault, and other cases specified by Cabinet Regulation No. 255, Clause 22.

8. OTHER PROVISIONS

8.1. The Seller is not responsible for delivery delays caused by the Buyer or circumstances dependent on the Buyer.
8.2. The Seller is not responsible for losses caused by technical issues beyond the Seller’s control.
8.3. Product images may differ due to the Buyer’s device/monitor settings.
8.4. The Seller may temporarily suspend or discontinue the Website, modify the Website, its content, or address, or limit the number of registered users. This does not affect contracts concluded before such changes.
8.5.–8.6. The Agreement is governed by the laws of the Republic of Latvia and remains in force until obligations are fully fulfilled.
8.7.–8.8. Disputes are resolved through negotiations; if unresolved within 15 days, disputes are settled under Latvian law.
8.9. Consumers may submit complaints to the Consumer Rights Protection Centre (PTAC) or via the EU ODR platform:

CHANGES TO THESE TERMS

We may update these Terms from time to time. We will notify you by publishing the updated Terms on the Website. We recommend reviewing this page periodically.

CONTACT US

If you have questions or concerns regarding these Terms & Conditions, please contact us:
E-mail: info@nordcasa.lv
Phone: +371 25755739

Registered name: Raeco SIA
Registration number / date: 40103395036, 18.03.2011
Legal address: Zvirgzdu iela 8, Tukums, Tukums Municipality, LV-3101, Latvia
Actual address: Dārzciema iela 91, Riga, LV-1073, Latvia

Last updated: 23.01.2024